How do you hang the Growscroll?
We have created some detailed instructions and a video for you here.
Please advise your product packaging size and weight ?
Growscroll : White cardboard box 310mmx85mmx85mm - 410 grams
Do you Ship Internationally ?
Yes we ship internationally and we have been shipping to the United States regularly. We currently charge a flat rate of $14 AUD for International shipping using Australia Post. For any detailed concerns we suggest you briefly view the information here International Post Guide.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
What is your return policy?
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be 100% happy with your purchase. If you change your mind or you are unhappy with your purchase from In These Moments you can return it to us and receive a refund provided that:
• You return the item to us within 30 days and cover the return shipping costs;
• The item is undamaged in its original condition and packaging, including any instructions and accessories.
If the product purchased is faulty please let us know the details of the fault within 30 days of purchase and we will repair or exchange it and also cover the return shipping costs.
In These Moments Pty Ltd reserves the right to:
Assess the condition of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please feel free to ask us any further questions by the contact form at the bottom of this page or via the email address provided in the footer. We will endeavor to respond as soon as possible and also publish the frequently asked questions on this page.